FAQ
How to download new content?
Please, note that users in the trial period of the subscription cannot request updates of new content. To download new content to your MK, please follow these steps: Initialize the MK360. Make sure that you have the latest version of the App MK360 ...
How to request a software and content update?
Our ticket system allows the support team to assist clients with inquiries and requests. To request a content and software update, please follow these steps: 1) Access our Help Desk and create your ticket: https://help.broomx.com/portal/en/kb/broomx ...
How to request a content update?
Our ticket system allows the support team to assist clients with inquiries and requests. Please, note that users in the trial period of the subscription cannot request updates of new content. To request a content update, please follow these steps: 1) ...
What is the size of the pixel displayed by the MK360?
The pixel size will depend on the distance from the MK360 to the projection wall. It can be approximately calculated with the following formula: For: p = pixel size in mm r = distance from the projector lens to the projection surface in m p = ...
Is the MK360 compatible with 6K or 8K videos?
No, the MK360 does not currently support 6K or 8K videos. Please refer to the compatible media specifications.
Is the MK360 compatible with fulldome content?
No, the MK360 can be used in domes, but it does not currently support fulldome formats.
Can the MK360 be hung upside down for floor projection?
No, the MK360 is not designed to be hung upside down and does not allow for floor projection. We are working on a new model which will include this feature.
Can I change the height of the MK360?
The MK360’s default height is set for a correct display, modification is not recommended. If a specific situation requires it, the legs can be removed and the MK360 can be placed on a sturdy planar surface. The legs’ endings can also be replaced with ...
What are the nominal temperatures readings for the on-board thermometers?
The nominal temperatures for the on-board thermometers are: Thermometer 1: 42° Thermometer 2: 62° Thermometer 3: 37° Thermometer 4: 44° These values may vary by +/- 2° at normal use. Thermometer readings may be needed for technical support.
Can the MK360 display videos from Youtube360, Facebook360 or Vimeo 360?
No, the MK360 cannot display videos from Youtube360, Facebook360 or Vimeo 360. These platform’s 360° video players allow for a Field of View ranging from 30° to 120°, whereas the MK360’s Field of View is approx. 270°. The MK360 requires access to the ...
Are there guidelines for producing 360° videos for the MK360?
Here are a few ideas to make your 360° look best when displayed with the MK360: Prefer fixed over hand held cameras, avoid excessive movements (ex: first person extreme sports), stabilize image in post-production if needed. Prefer open outdoor spaces ...
What are the compatible media specifications?
360 Video: Format: .mp4 Codec: H264 Resolution: 3840x2160p (4K) Framerate: 30fps Geometric projection: equirectangular monoscopic Bitrate: 16-30 Mbs Flat Video: Format: .mp4 Codec: H264 Resolution: 1920x1080p (Full HD) / 1280x720p (HD) Framerate: ...
Some videos I upload do not loop, how can I solve this?
Some videos have incorrect or unavailable metadata, which makes them unreadable by the MK360 player. There are a number of solutions to this: Inject metadata using a 360 video metadata injector such as Spatial Media Metadata Injector. Import the ...
Is there a size limit to the content I upload?
Videos uploaded through the Web Manager have a limit of 10 GB. If you need to upload a larger file, you can use a USB pen drive, then transfer the files from the pen drive to the MK360 using the Web Manager.
Can the MK360 display Unreal Engine 4 applications?
No, the MK360 cannot currently display UE4 projects. This is on our roadmap, we hope to offer a plugin shortly.
Can the MK360 display 3D Autocad, Sketch Up or Matterport fles?
No, the MK360 cannot currently display 3D Autocad, Sketch Up or Matterport files.
Can the MK360 receive a live video stream?
Yes, the MK360 can receive a live video stream. Please check out the MKLive, our end-to-end solution for immersive live streaming! The MK360 can also receive a live video stream in RTSP / RTMP protocol: Videos can be 360° or flat 16:9, and are ...
Is the MK360 compatible with game-controllers?
No, the MK360 can only be controlled using the smartphone application or the Web Manager. However, you can easily design your own control interface and make use of the smartphone's accelerometers, gyroscopes and touchpad. There are various other ways ...
Is the MK360 compatible with Lightform?
No, the MK360 is not compatible with the Lightform devices or softwares.
Does the MK360 support BIM modeling and viewing?
No, the MK360 does not currently support BIM modeling.
I sometimes see a red or blue halo when zooming in a high contrast zone of a static image, is this normal?
Yes, chromatic aberrations are an inevitable phenomenon of any lens array. The MK360 includes state of the art optics, and has been tuned to reduce this effect at maximum, but it may become visible in a high contrast portion of a static image, ...
Can I change the brightness and contrast settings of the MK360?
Yes, you can change the brightness and contrast settings of the MK360 by removing the hood from the body and accessing the projection module’s menu. You’ll find instructions to do so in the User Manual.
Can I use the MK360 for video-mapping?
No, the MK360 is not designed for video-mapping of an equirectangular image to the specific geometry of an indoor space. The equirectangular image fixes depth in all directions, which makes it close to impossible to separate and map a specific plane ...
How do I control the MK360?
The MK360 can be controlled using the MK360 iOS App, or the Web Manager. Both allow users to select content, navigate and interact with the 360 image, upload personal content and access features and settings. The MK360 App is available for iOS on the ...
What is the MK360?
The MK360 is an immersive projection system to enjoy 360 media and interactive Virtual Reality applications in real spaces, socially and headset free. It is compact, portable and easy to use. It includes a projection module, CPU, GPU, an audio ...
Does the MK360 include IoT / Domotics / Home automation?
Broomx has discontinued the production of IoT proprietary system hardware “MK Fly Series” since July 2019. MK360 devices delivered until December 2019 will remain compatible. Other IoT integration options might be available - please contact us to ...
Does the MK360 include Spatial / 3D Audio?
The MK360 does not currently include Spatial Audio. There is an internal R&D project going on in partnership with WISA, currently at PoC stage. We cannot confirm specifications, or when it will be available. We can promise you'll be blown away.
Can I upload my own content to the MK360?
Yes, you can upload and manage immersive media and applications to the MK360 over local network or USB pen drive. Please refer to the User Manual to know more.
Does the MK360 include content?
All 360° video content and apps in the MK360 and MKPro are available upon subscription. You can also easily upload your own content over local network or USB pen drive. Please refer to the User Manual to know more.
Can I stream video from my PC / TV / DVD / game station to the MK360?
No, the MK360 does not include a video input. Content is uploaded, stored and played back through the on-board system. The MK360 processes the image in real time to correct geometry and enable smartphone interaction. Bypassing this process makes for ...
Can I use 2 MK360 units to project a full 360°?
Of course, it is posible. Both MKs must be in the same local net, or plugged to the same router. But a remote intervention of one of our computer technicians is necessary to apply this type of system configuration, in which one device acts as Master ...
Can I use the MK360 in a dome?
Yes, the MK360 is suitable for dome projection. It has been successfully tested in 6-12m domes. It can be placed against the domes wall as shown below, leaving just a small halo behind the MK360 without projection. Content format must be 360° videos ...
Can I hang the MK360 from the ceiling / wall?
No, the MK360 is not designed to be hung from the wall or ceiling: The image is very distorted, the horizon is curved. The MK360 weighs 32 Kg. Hanging from the ceiling prevents from projecting on the ceiling. Hanging from the ceiling causes shadow ...
How do I set up the MK360?
Setting up the MK360 is quick and easy. You’ll need: 1 MK360 2 people 20 minutes 1 power plug 1 smartphone or computer You'll find detailed instructions in the User Manual.
Where can I use the MK devices?
The MK devices can be used in a wide range of indoor spaces with controlled lighting: bedroom, living room, classroom, hotel room, hospital room, trade fair booth, lobby, fitness center, dome, … Spatial requirements Area: 10-100 m2 * Ceiling height: ...